You can currently pay in the following ways:

- Credit card

- PayPal

If you purchase goods using a credit card, the transaction will take place via a secure server.

Under no circumstances and at no stage of the payment will Campomaggi & Caterina Lucchi Spa be aware of the information relating to a Customer’s credit card, transmitted via a secure connection directly to the website of the bank managing the transaction. No computer archive will keep such data and therefore in no case can Campomaggi & Caterina Lucchi Spa be held responsible for any fraudulent and illegal use of credit cards by third parties during payment.

If your payment has been declined, check that you have entered your card details or payment information correctly:

- Card type selected

- Card Number

- Security Code (3/4 digits)

- Card Expiring Date

If you are unable to resolve the problem, please contact your bank or payment service provider. Gabs Customer Care is always available: if you have any requests do not hesitate to contact us at customercare@gabs.it

It is possible to see all the countries by clicking on Shipping and delivery on the footer.

The Gabs website is an eCommerce store and as such it currently sells via Internet. For this reason, there is no store delivery service.

To find out the shipping cost, simply add a product to your shopping bag, taking care to select the correct country.

The total amount will be calculated automatically by the system.

With regard to deliveries requested to countries outside the European Union, any import customs fee has to be paid by the recipient. We therefore invite customers to contact in advance the customs authorities in their country to check the costs and any import limit.

You can request your order to be shipped to an address other than your own as long as it is within the same country chosen during the purchase stage.

The goods will be shipped within 2-5 days of the order confirmation date (barring unforeseen circumstances).

You will find your tracking number in your shipping confirmation e-mail. You can track your goods on the courier’s website.

For information on delivery times, please refer to the order tracking number available in the shipping confirmation e-mail. You can visit the courier’s website to track your package.

To cancel an order already confirmed you must contact our Customer Care before it is processed by our logistics.

Returning an item is quick, easy and free. If for any reason you are not satisfied with a product you’ve purchased, you can return it within 14 days to get the refund. Once we’ve inspected the item, we’ll refund the price you paid with the original payment method chosen at the time of purchase.

If you wish to return an item, there is no need to contact us: simply log in to your account, go to the “Orders” section, find the order you wish to return, and click on “Request return”. 

If you’d like a different size, colour or item, please return the product to us and place a new order.

We do our best to accept all returns, however, should an item be in unsuitable condition, we may have to send it back to you.

It normally takes around 14 days to receive and refund your parcel – we’ll drop you an email once we’ve received it. Depending upon the card issuer, it may take up to 10 days for the refund to be visible in your account.

Return shipping costs are free for all European Union countries (Austria, Germany, Belgium, Croatia, Greece, Ireland, Luxembourg, Malta, Holland, Portugal, Slovakia, Slovenia, Spain, Cyprus, Bulgaria, Latvia, Lithuania, Poland, Romania, Hungary, Denmark, Finland, Sweden, Czech Republic, Estonia, France, Monaco, Italy, San Marino).

For non-EU countries (not included in the previous list) the refund does not include shipping costs incurred to return the goods. For this reason, customers can use the courier they consider most appropriate.

You will not incur any cost for the return of your purchase if it is faulty. The return shipment and its redelivery will be entirely paid by Campomaggi & Caterina Lucchi Spa.

Once a personalized item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale.

If for any reason your package is not collected on the day you’ve booked, please follow our usual returns instructions and book in another pick up free of charge.

To request a return, log in to your account, go to the “Orders” section, find the order you wish to return, and click on “Request return”. Follow the simple steps to submit your request. 

Online purchases should be returned directly to our online store.

We are unable to accept returned items from retail stores.

If you have some difficulty getting to a store, just call the store you purchased from, who will be able to help you. Otherwise, contact us and we’ll be happy to help you.

We are unable to offer an exchange - if you would like a different size, colour or item, please return the product to us and place a new order.

To request a return, simply log in to your account, go to the “Orders” section, find the order you wish to return, and select “Request return”. Follow the simple steps to submit your request.

Once your request has been approved, you will receive an email with the instructions for returning the item and the return label

You can see your order number in the order or in the shipping confirmation email we sent you. If you already have an account, you can log into My Account and click on Orders to view your order number.

If you are unable to print a return label, we can help you – just contact us, supplying your order number and the return reason and we’ll send you the return label.

You can track the shipment of your return as soon as it has reached our carrier. The tracking number is provided on the return label that you have created at the end of the return booking process.

If you’re unable to see the tracking information straight away, this could probably mean that the carrier hasn’t collected the parcel yet and should be updated as soon as they make the withdrawal.

We’re really sorry about that, please return faulty item to us for a full refund.

All you need to do is create your returns label here and state ‘Item was defective’ as the reason for the return. Once your parcel has arrived and we’ve inspected the item, we’ll get in touch to provide an update.

We are unable to send out a replacement item, however, you can place a new order – Click here if you need any help placing your order.

We’re really sorry about that, please return the incorrect item to us for a full refund.

All you need to do is create your return label here and state ‘Wrong item’ as the reason for the return when prompted. Once your parcel has arrived and we’ve inspected the item, we’ll get in touch to provide an update.

Please consider 5 days for your parcel to reach us – we’ll send you an email to let you know when we’ve got it. Depending on the card issuer, it may take up to 10 days for the refund to be visible on your account.

We are unable to send out a replacement item, however, you can place a new order – Click here if you need any help placing your order.

Please allow 5 days for your parcel to reach us – we’ll send you an email to let you know when we’ve got it. Depending on your card issuer, it can then take up to 10 days for the refund to show on your account.

As soon as your parcel reaches us, we’ll send you an email and complete your refund. Depending on the card issuer, it may take up to 5-10 days for the refund to be visible on your account.

For any requests that cannot be satisfied through the FAQ, the Customer can directly contact Gabs Customer Care:

Email: customercare@gabs.it

You can use the menu at the top left and look for it in the subcategories subdivided by product type.

If you know the code of the item you are looking for, you can type it in the search lens at the top right of the page.

From the product page it is possible to add the chosen product to the cart by clicking on "Add to cart" - in the top right corner it will be possible to check your cart by clicking on 'go to cart' and finalize the purchase by clicking on 'go to check out'.

In the cart page, it is also possible to modify the quantity of the items to be purchased, or remove them by clicking on the 'remove product' button marked by the “X” symbol.

In the next step you can choose from the available payment methods – credit card, paypal, bank transfer, or cash on delivery (the latter only for shipments on Italian territory).

After the appropriate checks on the transaction, the information of the order will be sent to our site and a message of thanks will inform that the purchase is completed successfully. You will also receive a confirmation email with all the details of your order.

Not at all: you can do all the tests you want and then decide not to complete the order even though you have placed the products in the "Shopping Cart".

A 'promo code' is a discount coupon that is provided to take advantage of special promotions. The conditions for obtaining this code are communicated through a special newsletter, or in another form, at special events. If you are in possession of a promotional code, just enter it in the field within the cart page: the discount, or the associated promotion, will be calculated and displayed automatically, after clicking on the command "Apply Discount Code".

After entering the data necessary for the payment you’ll be directed to the purchase confirmation page, containing the number and date of the order. A thank you message in the middle of the page will inform you that the purchase procedure has been correctly completed. Finally, an email containing the details of the order and confirmation that it has been received correctly, will be sent to the email address that we have been communicated.

To check the status of your order, you can login and access the "Account" page. Under "My Orders" you will find all the information you need.

Once your order has entered the system you will not be able to make any changes to your order.

All products sold by Gabs are covered by a 24 (twenty-four) month warranty for lack of conformity, pursuant to Title III of Italian Legislative Decree 206/2005. For assistance under warranty, the Customer must keep hold of the invoice, or the payment receipt, together with the transport document.

The warranty for lack of conformity will apply provided that the relative product has been used correctly, in compliance with its intended use and as provided for in the instructions for use and washing present in and/or with the product.

In the event that, for any reason, Gabs is unable to return a product under warranty (repaired or replaced) to the Customer, or if the repair or replacement is excessively expensive in relation to the value of the product, Campomaggi & Caterina Lucchi Spa may proceed to reduce the price paid appropriately, i.e. refund the entire amount paid and terminate the contract.

In cases where the application of the warranty requires the product to be returned, the Customer must arrange for this using the original packaging, along with all its parts (including packaging and any documentation and accessories).

Once the warranty period is over, the Spare Parts and Repairs service is available for all products purchased on the website.

Once the two-year warranty period has expired, Gabs provides an after-sales service for products purchased on the website. If you wish to have an item repaired, do not hesitate to contact Customer Care. Our consultants will be happy to advise you on the procedure to follow.

If the purchase was made from a retailer, the end customer must contact the shop where the bag was purchased directly, if possible with a receipt or proof of purchase, to make a warranty claim within two years from the date of sale. As the retailer is the “owner” of the goods before the sale, it is their duty to provide assistance and forward the report to the relevant department where applicable.

To receive the very latest updates on promotions and news, please subscribe to the newsletter.

To keep your Gabs accessory in the best possible condition, it should be kept in a dry place away from sunlight, as the sun’s rays could in fact change the colour of the leather. Do not allow the leather to come into contact with sources of moisture for a long time and do not use any type of detergent to clean it. If you haven’t used it in a while, wipe the leather with a dry cotton or woollen cloth to restore its beauty and shine.

To change your “Account” details, select “Log in/Register” from the menu in the top right-hand corner and access your profile by entering your e-mail address and password. By selecting the “My Account” section you can change the details entered (“My Account”, “Account Information”, “Newsletter Subscriptions”).